Testimonials

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"HotSOS has taken guest services and internal staff communication to an entirely new level here at Paradise Point. As a 462-room property that used to handle guest requests solely through hand-written logs, we've seen a complete shift in the amount of requests we receive, our response time, and overall guest satisfaction. The fact that each request's data is logged and combined to form detailed reports has greatly impacted our ability to identify our strengths and weaknesses, and set and accomplish goals in several departments.

Paradise Point doesn't just use HotSOS for engineering and housekeeping issues - we've also tailored the program's abilities to work for bell desk, security, in-room dining, purchasing, accounting and guest services tasks. This is why we have seen such a high volume of HotSOS usage within a very short period of time. We have no doubt that we'll keep finding new ways to use HotSOS on the property and enhance our overall guest experience so visitors truly feel like they're in paradise. "

Ellie Wei, Instant Service Manager

Paradise Point – San Diego's Island Resort

"PMWorks is serving a two-fold purpose for our hotels. Daily, the system keeps our maintenance engineers on track, closing work orders for tasks that might otherwise get overlooked without an automated system in place. It ensures that our property engineers are working efficiently, and that work orders are being completed on time, all the time. Long term, the system gives us a more thoroughly maintained asset top to bottom. Now we have better control over the lifespan of our hotel's furnishings, fixtures and equipment, preventing any premature maintenance expenses.

Best of all, since we launched PMWorks, our guest-service scores are on a steady rise. Today we're proactively tackling issues before they get to the guest level. For Platinum, PMWorks means peace of mind."

Greg Winey, VP of Operations

Platinum Hospitality Management.

"As a growth-oriented company, Premier Hospitality Management is willing to invest in technologies that help our teams know what to do and when to do it in an easy way and also track the progress of each task," he said. "With only a minimal upfront cost, the return on investment from PMWorks is significant. At the end of the day, we firmly believe that preventive maintenance is where the large dollars will be found to add directly to our bottom line."

Mark Van Amerongen, Management VP of Operations

Premier Hospitality

"Today with the REX interface, our products not only increase operational efficiency, save staff time, and reduce the overall housekeeping workload, but our mutual customers can manage all functions from one platform rather than two and deliver better guestroom management by combining the data and rules from both systems.This simple upgrade in systems communications goes a long way in customer satisfaction -- especially when guests who request privacy can be confident that their appeal will be honored, and that staff attend promptly when housekeeping is requested. Because Axxess also integrates with an occupancy sensor, room attendants can use a remote control device in the hallway to determine if a room is vacant or occupied. Therefore, guests' privacy is additionally enhanced because a housekeeper will not enter a room that is occupied unless he or she has been instructed by REX that the guest has asked for immediate service. By speeding guest-centered decision making through REX and Axxess, we are raising the bar for hospitality once again."

Joerg Wagner

Axxess Industries President

"Being able to integrate REX with the INNCOM IRAS provides tremendous value from a guest-service standpoint. Previously, when a guest checked out, the vacant room would be placed into queue and cleaned based on the readiness of its next occupant, the next guest's VIP status or other pertinent criteria. Today, because the INNCOM system detects if a physical body is in the room or if the room is empty, it has been tied directly to REX to notify staff in real time when a stay-over room is unoccupied and therefore able to be cleaned.

Chuck Marratt, Vice President, Information Technology

MTM Luxury Lodging

"Since deploying HotSOS, Engineering has been able to maximize our labor force and significantly reduce guest complaints. I love it!"

Edmundo Perez,Director of Engineering

The Biltmore Hotel, Miami

"HotSOS gives us a clear picture of the top guest issues across our hotels. With HotSOS, we can make certain that our guests' experiences are exceptional."

Jeff Toscano, Corporate Director of Operations

Denihan Hospitality Group, New York, NY

"PMWorks creates consistency in one uniform, automated preventative-maintenance solution. It provides weekly updates to our General Manager, Regional Director of Operations, and home office with a snapshot of tasks completed and any shortfalls. We are quite pleased with the partnership."

Darwin Brumley, Corporate Director of Engineering

JHM Hotels

"I can't say enough about how much easier it's been to do room assignments with REX" . "It's just 'click and go.' Each housekeeper gets assignments based on a point system and automatically knows which rooms are of the highest importance. All expectations are met."

Sylvia Strouse, Executive Housekeeper

Bardessono Napa Valley

"Better understanding of what our guests are requesting is paramount to us. To address that, we needed to move beyond paper-based data capture to gather and analyze that information. MTech's ability to develop a tool to capture and log guest service recovery was something we were confident they could deliver. The information from TACT is allowing us to better serve our guests and understand where recurring issues originate and/or happen. Management, staff and guests couldn't be happier."

John LaHaise, VP of Engineering

White Lodging Services Corp.

"With our renovations we are currently working with dozens of vendors, and without a doubt MTechprovides the most efficient, professional, customer oriented service that I have had the pleasure of working with - it's refreshing to have such great service in light of all the frustrations of dealing with so many complaints, whose service simply cannot be compared to yours!"

Colene Jackson, Director of Guest Services

Jumeirah Essex House

"HotSOS helped me convince my Manager that we were understaffed by comparing our available man hours to the workload in the system. In addition HotSOS helped us optimize our scheduling based on the workload during the different days of the week. It is great to finally have the data to support your requests to management and help you make well informed decisions."

Kenny Franklin, Director of Engineering

The Galt House

"One of the greatest benefits of having HotSOS has been the efficiencies that we have gained through the automated dispatching and real time updates in the system. No more cross checking and group emails. We know what happened, when it happened and if it was followed up on."

Bill Lacey, Rooms Divisions Manager

Kiawah Island