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Want To Get Your Guests Into Their Rooms Faster? REX Is Your New Best Friend.
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The impact on guest satisfaction should be significant, as this will now effectively and completely automate and expedite the unassigned process, as well as allow room attendants to send real time HotSOS work orders from the device with simple picture technology - breaking through the language barrier we currently experience.
Derek McCann
Gaylord Opryland Hotel
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The REX WorkflowLast night you had a fully booked house. Now your newly arrived guests are here and they are tired, cranky, and ready to get into their rooms. Getting guests into their rooms quickly can be challenging if your team still relies on clipboards, paper and radios. Luckily now there's REX - Room Expeditor. Easy to Use Apple iPod Touch Handheld and Smart PMS IntegrationREX is the first solution of its kind that streamlines the entire room assignment and clearing process and gets your guests into their rooms faster with Apple's™ new iPod Touch™/iPhone™ handhelds. Based on pre-defined business rules you create, REX intelligently uses status changes from your PMS and other systems to optimize the order in which rooms are assigned to room attendants. Since Apple™ has made the iPhone™/iPod Touch™ so intuitive, getting REX to perform his tricks is easy.Turn Information Into Communication With REXWith REX, the right room gets cleaned at the right time every time. No more scribbles on room sheets to decipher, no more paperwork to misplace, no more noisy radios.REX turns information in your PMS into knowledge that your room attendants and floor supervisors can use to get your rooms back in inventory faster than ever so waiting time is reduced for your guests. Less waiting; Happier guests; REX is your new best friend! REX Gets Your Guests Into Their Rooms Faster REX uses data from multiple systems in ways to help get guests their rooms faster. Simply put: It really turns information into communciation.
First, it picks up information from your PMS and guest control systems to intelligently assign rooms and provide the room attendant with the next most important room to clean. Secondly, it communicates valuable guest information like name, stay details, and room setup preferences to the room attendant so they can really impact the guest experience. Easy to Learn; Easy to Use
Technology has to be easy to use if its going to get used. The Apple™ platform is an incredibly versatile, yet intuitive, user interface that anyone can quickly learn. Much of the four years of R & D spent on REX has been devoted to creating the perfect workflow.
Bring these together with MTech's experience in providing multilingual support, and you have just the tool to make a room attendant happy to use this new technology. Benefits
Features
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