Simple Solutions that Maximize Service and Protect Assets.

PMWorks creates consistency in one uniform, automated preventative-maintenance solution. It provides weekly updates to our General Manager, Regional Director of Operations, and home office with a snapshot of tasks completed and any shortfalls. We are quite pleased with the partnership.

Darwin Brumley
Corporate Director of Engineering

JHM Hotels

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live support software for business

PMWorks has helped preserve hotel assets times in the last year
PMWorks is currently extending the life of pieces of equipment
PMWorks is currently helping preserve hotel rooms

Preventive Maintenance Has Never Been So Easy

You manage several hotels, and you're wondering how to keep them in top shape. Throwing technology at the problem isn't the answer. Software has failed in the past. You need something simple to tell the hotels what to do and when and an easy way to track their progress. You need PMWorks.

The simple PMWorks wizard uses templates, created and proven by industry experts, to build a level PM calendar in a few easy steps. Life Safety checks and other critical reminders are included throughout the year by default.

Once the schedule is in place, hotels receive weekly service orders electronically by email. Each service order includes step-by-step instructions on how to do the job right the first time. As techs on property finish the work, they can close orders and add notes from any touch-tone phone or web browser.

It's that simple, and it's very affordable. All that remains is for you to review the progress reports PMWorks emails to ensure that your hotels aren't falling behind. With PMWorks you get better maintained assets, better control and, best of all, peace of mind.

TACT Makes Select Service High Touch

With P.M. under control, our customers asked for an equally simple way to track and resolve guest issues. TACT is the answer.

TACT allows your front desk staff to submit employee reported issues or guest incidents from a simple touch screen interface. Easily added to PMWorks, TACT is an incredibly powerful way to track what is bothering your guests without encumbering your front desk staff.

This very simple tool even allows the front desk agent to log an issue and dispatch it to the appropriate person's wireless device to improve guest response. With TACT, even select service hotels can be high-touch.

PMWorks Features

Equipment Template Library
Calendar Setup Wizard
Automatic Emailing Of Weekly Work
Toll Free Phone Number For Closing Orders
Web Based For Easy Access
Supports Scheduled And Unscheduled Orders*
Automatic Dispatching* To Wireless Phone Or Pager

PMWorks Benefits

Simple To Setup, Easy-To-Use
Improve Asset Life
Enforce Corporate Standards
Maintain Accountability
Limit Negligence Liability
Manage By Exception From Afar
Distribute Weekly Work Automatically
Improved Continuity And Workflow During Employee Turnover

TACT Features

Simple Touch Screen Data Entry
Automatic Issue Dispatching Via Wireless Phone Or Pager (Nextel Or Usa Mobility)
Service Order History Reports
Guest Follow Up Tracking
Service Recovery Cost Tracking
Automatic Daily Reports Of Prior Days Issues

TACT Benefits

Improved Guest Experience
Increased Efficiency With Automated
Dispatching
Targeted Reports Drive Process Improvements
Empowers Staff To Positively Impact
Guest Satisfaction
Easy To Setup And Use

Getting started.

Four Easy Steps to Get PMWorks Working For Your Hotels

Step 1 Enroll the property - fax or email a signed agreement.

Step 2 Complete the web data collection wizard. You will be asked about what equipment you have and how you do preventive maintenance on your guest rooms.

Step 3 (Optional) Properties that are affiliated to a management company may have someone from their region or corporate approve the equipment inventory list before the PM calendar is created

Step 4 The following Monday your PM calendar is created and you are receiving orders.

PMWorks Working For You

Once enrolled and receiving orders, you can complete your orders on the web or using touch tones at our toll free number.

Every week you'll receive new orders and included in your list will be orders pending from previous weeks so nothing falls through the cracks.

At the corporate office, you'll receive an email showing what properties are keeping up and which are falling behind.

Give Guests a High Touch Experience With TACT

Once enrolled with PMWorks, adding TACT is as easy as calling us for a subscription. Add an optional touch-screen monitor to make reporting easier at any time. Additionally, you can subscribe to wireless services offered by NEXTEL™ and USA Mobility™ to get service requests and incidents in the hands of the right people automatically.