Make The Most Of Your Investment in SpectraLink With HotSOS.

Polycom is very excited to have a direct interface into MTech’s HotSOS application. Staff can receive and respond to messages from HotSOS and acknowledge these with a press of a button. Because they do not employ a third party interfacing tool, they deliver greater value and functionality than similar solutions.

Roberta Kent
Manager Enterprise Solutions, Hospitality

Polycom

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Making sure that the right information gets to the right person at the right time is the essence of communication. The power of HotSOS is turning information into communication that hotels can use to optimize service and give guests that "Wow!" experience. Polycom's SpectraLink™ Wireless Telephone System and HotSOS now work together to streamline communication, reduce response times, and maximize guest satisfaction.

Smarter Integration. Better Communication

Using SpectraLink™ , staff login at the touch of a button to view their pending work and let HotSOS know they are ready to receive requests. HotSOS takes it from there; automatically communicating guest incidents, requests, service orders, and even escalation alerts to the right people every time. Staff can then update orders right from their SpectraLink™ phone while HotSOS keeps track of it all.

Cost-Effective, Onsite Solution

SpectraLink™ phones allow staff to stay in touch no matter where they are on the property and with HotSOS, service orders are instantly routed to the right person, at the right time. Since it's a completely onsite solution, there aren't any recurring monthly carrier fees to deal with, and communication is virtually instantaneous across the wireless network.

Best of all, the interface between HotSOS and SpectraLink™ is direct so there is no other software or middleware to buy.

HotSOS and SpectraLink™ In Action

Benefits

Instant Notification Of Guest Requests, VIP Arrivals, Service Orders, Incidents, And Escalations From HotSOS
Direct Interface Means Lower Cost Of Ownership
Voice And Data Communications All On One Secure System
Improved Mobility, Responsiveness, And Guest Satisfaction
One Time Fixed Cost Means No Monthly Airtime Or Usage Fees

Requirements

Onsite Wireless (802.11B) Network Infrastructure
SpectraLink™ OAI Gateway
HotSOS.SpectraLink Module