| ABOUT | PRODUCTS | SOLUTIONS | CUSTOMER AREA | LAUNCH PAD | WHAT'S NEW |
Modules
|
HotSOS gives us a clear picture of the top guest issues across our hotels. With HotSOS, we can make certain that our guests' experiences are exceptional.
Jeff Toscano
Corporate Director of Operations
Denihan Hospitality Group, New York, NY
|
Telephone interfaceWith HotSOS, users can dial into a telephone interface that prompts them in their language to report faults or update the status of service orders. This is made available in one of two ways, either with a box onsite* or by providing the customer a unique toll free number.If onsite, you will need to provide up to 4 lines in a hunt group and a connection to the Internet for the interface appliance. prompt example: Telephone reporting |
Modules
Workflow Examples:
Guest Request and Incident Tracking (Rapid Response) Work Flow
Request on Reservation Request over the phone Incident reporting Internal Defect Reporting Work Flow Fault Reporting Scheduled Work (Preventive Maintenance) Work Flow Scheduled Work |