HotSOS Meets CRM...

Imagine knowing that a VIP is arriving and what kind of room he prefers, and also knowing what type of experience he has had with other hotels throughout your group. Talk about recognition! Now, you can have the power of HotSOS' guest incident tracking and request fulfillment fully integrated to a robust – best of breed CRM solution.

Libra OnDemand is a Software-as-a-Service (SaaS) application designed to drive sales and increase revenues for the world's premier hospitality organizations.  Created specifically for the hospitality industry, Libra OnDemand leverages the power of Salesforce.com - the largest and most widely adopted customer relationship management system in the world -to provide a comprehensive suite of applications:

• Customer Relationship Management ("CRM")
• Sales Force Automation ("SFA")
• Loyalty & Rewards Management
• Reporting & Data Analytics
• Catering & Event Management
• Integration & Centralization Tools

By integrating Libra OnDemand with HotSOS, you can achieve full control over your sales and marketing efforts, manage successful events, and gain a complete 360° view of each customer. The combined SaaS solutions help you achieve higher efficiency in business processes through informational performance tools. This helps hoteliers consolidate customer information and focus sales efforts while providing superior customer service and ultimately increase your revenues.

Libra OnDemand quickly will become an indispensible tool for all HotSOS customers. Based on the "cloud computing" model, Libra OnDemand requires zero infrastructure and, because it's deployed via the Internet, it works from any PC. Information can be accessed from virtually anywhere, upgrades are instant, and reports can be customized for each hotel or multi-property enterprise. HotSOS customers can receive instant access to HotSOS data as part of a feature rich CRM tool.

Know Your Customer

Libra OnDemand account and contact data synchronizes through HotSOS with your property management system (PMS), providing you with an integrated solution to manage your company history, travel agency history, sales masters, guest history and booker profiles. This enables your company to acquire deep knowledge of every account and contact, while facilitating collaboration and communication across your organization. Libra OnDemand gives you a complete 360° view of each customer, enabling you to build and maintain strong, lasting customer relationships.

Drive Sales

Coordinating customer-facing activities and events is a critical part of closing business and managing customer relationships. The sales activity management capabilities available within Libra OnDemand help keep your sales reps organized and working together so your customers receive the attention they deserve.

You can track tasks and activities, schedule joint meetings, assign tasks to other users and set up activity templates for frequently or automatically assigned tasks. Sales executives will have full information about their team's activities and the status of each pending sale.

Libra OnDemand provides powerful tools to manage the entire sales process, analyze performance and forecast revenue. The Events Management functionality allows you to stay organized and manage the entire event process from the initial customer inquiry and ordering service items to printing out the banquet event orders (BEOs) and departmental function sheets.

Graphical function maps provide you with a visual overview of meeting room availability and the scheduling of events on a daily, weekly or monthly basis. Function items can be flexibly configured to suit your pricing policy. Meeting space rental, catering services, audio-visual equipment and other charge items can be booked for each function and automatically posted through HotSOS to your PMS or accounting application.
Integration through HotSOS with the PMS allows group bookings and individual guest accounts to be associated with each event for consolidated billing and reporting.

Streamline & Simplify

Built from the ground up as a multi-property solution, Libra OnDemand centralizes all guest and company information, giving you valuable account intelligence and powerful marketing tools. Integration with third party systems streamlines and simplifies your operations while enhancing the content and quality of your customer data.

Customer Portal

The Libra OnDemand Customer Portal is an online consumer-facing application that offers stay-aware content and self-service options for hotel guests and customers. It is designed as a single or multi-property solution that can be accessed directly from your organization's website or set as the hotel's default landing page for in-room, high-speed Internet access. The Customer Portal can be customized to incorporate your property's web design and branding.

The Customer Portal integrates seamlessly with the Libra OnDemand Customer Relationship Management application. Guest information, stay preference updates and survey results are automatically reflected on your customer's profile,
triggering pre-defined task assignments and workflow rules.

For properties using the Libra OnDemand Loyalty and Rewards Management features, the Customer Portal provides the ability for loyalty program members to view and manage their membership data online, redeem reward points, purchase gift certificates and request room upgrades.

As an add-on feature to your Libra OnDemand subscription, the Customer Portal is offered at an additional charge, determined by the size of your customer database.

Report Performance

All of the major key performance indicators (KPIs), such as occupancy %, ADR, revenue, RevPAC and RevPAR are analyzed across multiple categories. Data is grouped by market segment, source of business, room type, revenue type, tracking code or other parameters. Seamless integration through HotSOS with the PMS ensures that reports stay accurate and up to date.

With over 100 graphical dashboards, charts and reports that come standard with the application, Libra OnDemand's tools provide valuable information about your hotel's performance on a daily, monthly and yearly basis. Plus, if any additional views are required, you can easily customize any report or create your own.

Reward Loyalty

Recognize and reward your frequent customers with your own innovative loyalty, frequent guest and membership rewards programs. Points can be awarded based on revenue, number of stays or room nights and redeemed for vouchers, gift certificates, upgrades or free stays. The application can be flexibly configured to help you define the program that works best for your brand and provides you the edge over competition.

HotSOS is the world's most powerful, Internet-based solution helping hotels from 70 to 7,000 rooms deliver what guests want - an experience they will never forget.

With the integration of Libra OnDemand, you have the right solution to solve the real world problems you face.

Call us today at 305-256-0429 or visit www.m-tech.com to get started.

Sign up for a free, 30-day trial at: www.libraondemand.com

You Can Start Using Immediately.

It is designed to be simple to use, easy to customize and quick to implement with zero infrastructure or upfront software investment. The professional consulting team provides online user training, web based seminars, and customer support. Libra OnDemand even handles the heavy lifting of maintenance, upgrades, and seamless connectivity to other hospitality management systems.

What's the cost?

A subscritpion to Libra OnDemand comes at a cost of $125.00 per month, per user. With that you receive the best of

• Customer Relationship Management ("CRM")
• Sales Force Automation ("SFA")
• Loyalty & Rewards Management
• Reporting & Data Analytics
• Catering & Event Management
• Integration & Centralization Tools

For a seamless transition, MTech will provide all HotSOS customers a FREE migration from our current stay history and profile functionality CRM to Libra OnDemand. We will absorb the cost of deployment in our continuing effort to provide our HotSOS customers the Best of Breed.

$125 per User, per Month

FREE HotSOS Migration