Singapore, Monday 7th May 2012 – After casting an eye to the past last year to create a unique room experience highlighting its Straits Chinese heritage and architecture, the InterContinental Singapore now has its sights firmly on the future and high-tech service solutions.

General Manager Ms. Tash Tobias says the hotel’s latest investment, the acclaimed MTech management system HotSOS, is a dramatic step forwards in regards to cutting edge guest services and hotel management.

“Creating memorable guest experiences and providing seamless service is what InterContinental Singapore is renowned for. It’s what inspired us to invest S$7.2 million to preserve and revamp our 1920s shophouse guest rooms and suites last year, and now it has inspired us to look to the future with a significant investment in the installation of HotSOS technology.”

The InterContinental Singapore commissioned Singapore and Sydney based McLaren Technologies Asia Pacific Pte Ltd to review its existing systems and advise on the optimum strategy for enhanced operational efficiency.

After an in-depth consultation with the hotel’s own senior management and IT team, McLaren Technologies has now concluded the implementation of InterContinental’s new HotSOS this month. 

Managing Director Matthew White said by implementing HotSOS, the InterContinental Singapore now offers guests an experience that reveals the best of the city’s past in its design, but with a face to the future when it comes to technology and new service ideas.

“The InterContinental proves that it is possible to respect and embrace the elegance and nostalgia of Singapore’s graceful past and architectural features while moving forward and staying contemporary in regards to service and efficiency,” he said.

“By implementing HotSOS InterContinental Singapore is poised to stay ahead of game. The nature of this technology project means that the hotel can now deliver an unrivalled service that represents the future of hospitality while preserving and celebrating important heritage features, which are a true point of difference for this beautiful hotel.”

MTech's HotSOS (pronounced hot sauce) is one of the hospitality industries most progressive technology solutions, credited with assisting hotel staff with the management of workflows, the tracking and reporting of guest incidences, and prioritising both staff and guest requests simultaneously.

A unique landmark in the heart of historic Bugis, the InterContinental is Singapore's only Peranakan-inspired luxury hotel. The hotel’s room amenities – like its new HotSOS service system - are however firmly based on the 21st century.

Rooms incorporate leading-edge technology including a Bose wave music system and an array of media connections including HDMI, USB, Internet data connection and PC link inputs allowing guests to project their laptop screen on the room’s 46” LED TV. An iPhone and iPod-compatible docking station, European designer bathroom fittings and sumptuous bedding complete the luxurious experience.

For more information about McLaren contact sales@mclarenint.com or visit the website
http://www.mclarenint.com.


About McLaren Technologies Asia Pacific Pte Ltd.
The McLaren Group, headquartered out of Singapore and Sydney, Australia is one of the Asia Pacific’s leading providers of SaaS based technology solutions for hotels, resorts and visitor based environments.  McLaren delivers a range of “best of breed” SaaS products, solutions and services from the world’s foremost providers of hospitality technology. McLaren’s customers span the world’s leading hotel companies including the InterContinental Hotel Group, Starwood Hotels and Resorts, Hilton Worldwide, Accor Hospitality, Langham Hotels, Four Seasons, Peninsula Hotels, the Mandarin Oriental Hotel Group and Hyatt Hotels and Resorts. McLaren is the leader in delivering 100% customer satisfaction, application usage and system operability.   Supporting customers across the Asia Pacific, the Middle East and Africa McLaren Support features a highly skilled team of Engineers and Product Specialists. For more information about McLaren International contact sales@mclarenint.com or visit the www.mclarenint.com.      

About MTech
Since 1993, MTech has developed and installed solutions to help hotels work smarter — not harder. The company serves more than 2,000 hotels in over 40 countries. Focused on improving guest service by improving efficiency, MTech offers HotSOS, PMWorks, REX and Libra OnDemand. All MTech solutions today are enterprise level, SaaS solutions that offer maximum value with limited investment. MTech also provides consulting and training services to help customers achieve maximum value from their investments. It serves its customers from data centers in Miami, Las Vegas and Hong Kong, and its company headquarters are in Miami. For more information on the company, please visit www.m-tech.com. MTech is a division of Newmarket International, Inc. (www.newmarketinc.com).

Bali, Monday 7th May 2012 – One of Bali’s most luxurious and secluded five-star golf retreats, the Pan Pacific Nirwana Bali Resort, has completed a comprehensive service solutions upgrade in association with McLaren Technologies.

McLaren Technologies, MTech’s partner for the Asia Pacific is the regions leading provider of guest-response, asset protection and workflow automation solutions. On consultation with Pan Pacific, the company has now completed the installed two new systems - HotSOS and REX from market leader MTech - to assist in streamlining the resort’s extensive operations.

McLaren Technologies Managing Director Matthew White said HotSOS, provided by software and hardware solutions developer MTech, is one of the industry’s most progressive guest tracking solutions.

Mr. White said the fresh tech-solutions are designed to positively impact the Pan Pacific in Bali at every level, from staff and guests requests right through to room assignment and cleaning processes.

“The Pan Pacific Nirwana Bali might be one of the most private resorts on the coast, but that doesn’t mean it can’t also be one of the most modern and competitive in terms of its guests services, thanks to the installation of HotSOS,” he said. “When combined with REX for optimised housekeeping, the Pan Pacific is undoubtedly leading the way in regards to efficiency for guests.”

A preventative maintenance and task management system, the automated HotSOS solution is designed to fast track service orders and guest requests for increased efficiency. HotSOS uses innovative technology for a more streamlined approach to hotel operations.

Also regarded as an innovator in regards to staff communication, the highly regarded REX housekeeping management solution is perhaps most famous for its use of Android devices, which are supplied to staff working at all levels of the hotel’s infrastructure.

General Manager of the Pan Pacific Nirwana Bali Resort Joe Polito said empowering room attendants with Android technology means that guests are assured of enjoying access to their rooms on check in faster than ever before.

“Our resort extends across some 103 hectares, so efficiency and communication are key to ensure that things happen in the timeliest manner possible,” said Mr Polito.

“By arming attendants with Android and Blackberry technology, we can now optimise the order in which rooms are assigned for service and even fast track even the simplest of guest requests like a call for fresh towels, to help speed the entire housekeeping process up for the benefit and added convenience of everyone.”
The Pan Pacific Nirwana Bali Resort is a lush hideaway built atop a sheer cliff with breathtaking views of the Indian Ocean and Tanah Lot. Set in the tranquil village of Tabanan, West Bali, the resort enjoys a magnificent setting along a sweeping coastline, and boasts an award-winning 18-hole golf course designed by Greg Norman.
About Pan Pacific Nirwana Bali Resort

The expansive 103-hectare integrated resort is located on Bali’s magnificent southwest coast and features spectacular views of the island’s volcanic mountains and the Indian Ocean. With 278 rooms including luxury suites and villas, the resort offers world class recreational and banquet facilities including indoor and outdoor meeting spaces for up to 300 guests. Its lush 18-hole world class Greg Norman golf course has also won acclaimed honours including “Best Course in Asia” and “Best Course in Indonesia” and the resort has been named by World Travel Awards as ‘Indonesia’s Leading Golf Resort’. For more information, visit www.panpacific.com/bali

About Pan Pacific Hotels and Resorts
Pan Pacific Hotels and Resorts comprises 19 premium hotels, resorts and serviced suites (including those under development) in 12 countries across Asia, North America and Oceania. The “Pan Pacific” brand provides refreshing Pacific experiences inspired by an invigorating blend of its Pacific Rim locations. It is focused on enriching experiences that draw on a diversity of landscapes and cultures; and relevant choices that convey freedom and individuality. Pan Pacific Hotels and Resorts has been recognised by Condé Nast Traveler magazine as one of the 25 hotel companies demonstrating social responsibility and has won esteemed accolades such as World Travel Awards, AAA Four Diamond Award, Condé Nast Gold List and Readers Choice Awards.  For more information, visit www.panpacific.com
About McLaren Technologies Asia Pacific Pte Ltd.

The McLaren Group, headquartered out of Singapore and Sydney, Australia is one of the Asia Pacific’s leading providers of SaaS based technology solutions for hotels, resorts and visitor based environments.  McLaren delivers a range of “best of breed” SaaS products, solutions and services from the world’s foremost providers of hospitality technology. McLaren’s customers span the world’s leading hotel companies including the InterContinental Hotel Group, Starwood Hotels and Resorts, Hilton Worldwide, Accor Hospitality, Langham Hotels, Four Seasons, Peninsula, the Mandarin Oriental Hotel Group and Hyatt Hotels and Resorts. McLaren is the leader in delivering 100% customer satisfaction, application usage and system operability.   Supporting customers across the Asia Pacific, the Middle East and Africa McLaren Support features a highly skilled team of Engineers and Product Specialists. For more information about McLaren contact sales@mclarenint.com or visit the www.mclarenint.com.      

About MTech

Since 1993, MTech has developed and installed solutions to help hotels work smarter — not harder. The company serves more than 2,000 hotels in over 40 countries. Focused on improving guest service by improving efficiency, MTech offers HotSOS, PMWorks, REX and Libra OnDemand. All MTech solutions today are enterprise level, SaaS solutions that offer maximum value with limited investment. MTech also provides consulting and training services to help customers achieve maximum value from their investments. It serves its customers from data centers in Miami, Las Vegas and Hong Kong, and its company headquarters are in Miami. For more information on the company, please visit www.m-tech.com. MTech is a division of Newmarket International, Inc. (www.newmarketinc.com).

Hong Kong, Thursday 16 February 2012 – Sydney and Singapore based solutions specialists, McLaren Technologies Asia Pacific Pte Ltd has concluded a cutting-edge guest tracking and housekeeping management upgrade at the Grand Hyatt Hong Kong implementing two new technology systems – HotSOS and REX. Located adjacent to the Hong Kong Convention and Exhibition Centre the Grand Hyatt Hong Kong is widely regarded as one of Asia’s leading technology and business hotels. The hotel offers panoramic views of Victoria Harbour and state-of-the-art conference facilities, and was recognised as the Best Meetings & Conventions Hotel in Hong Kong by TTG China in 2011. McLaren Technologies - Asia Pacific’s leading provider of guest-response, asset protection and workflow automation solutions - was commissioned by Grand Hyatt Hong Kong to advise and activate HotSOS and REX in line with the hotel’s continued focus on delivering a superior guest experience.

HotSOS, provided by software and hardware solutions developer MTech, is one of the industry’s most progressive guest tracking solutions. Essentially a preventative maintenance and task management system, the automated HotSOS solution better resolves service orders and guest requests, ensuring a seamless service in line with Grand Hyatt’s luxury hospitality. The revolutionary REX housekeeping management solution is the first of its kind for the industry, providing hotels with the means to streamline the entire room assignment and cleaning process so that guests can access their rooms faster. Empowering room attendants with Android Handheld technology and smart PMS integration, the intuitive solution helps optimise the order in which rooms are assigned for service. McLaren Technologies Managing Director Matthew White said the Grand Hyatt Hong Kong is undoubtedly one of the region’s most outstanding luxury hotels.

“The expectation from guests is deservedly high, and we are excited to have been selected to help the hotel take that next important tech-step in order to deliver a more perceptive and precise level of service for guests,” he said. “In a competitive market, the Grand Hyatt Hong Kong is certainly one of the more proactive and committed hotels when it comes to enhancing guest services by improving efficiency.”
Mr White added that McLaren’s innovative technology integration has firmly projected the hotel into a league of its own efficiency wise. “HotSOS and REX have opened the door to attaining a new level of performance and proficiency on many levels. For example, the Android innovation is a perfect example of how Hyatt has revolutionised the way its room attendants work. “From an operational perspective HotSOS is a revelation in terms of their team tracking tasks to completion. They are now able to escalate issues direct to managers when time frames are jeopardised, and of course reap the rewards of the significant cost savings both solutions ultimately represent.”

About McLaren Technologies Asia Pacific Pte Ltd.
The McLaren Group, headquartered out of Singapore and Sydney, Australia is one of the Asia Pacific’s leading providers of SaaS based technology solutions for hotels, resorts and visitor based environments. McLaren delivers a range of “best of breed” SaaS products, solutions and services from the world’s foremost providers of hospitality technology. McLaren International’s customers span the world’s leading hotel companies including the InterContinental Hotel Group, Starwood Hotels and Resorts, Hilton Worldwide, Accor Hospitality, Langham Hotels, Four Seasons. Peninsula, Sands Hotels and Hyatt Hotels and Resorts McLaren International is the leader in delivering 100% customer satisfaction, application usage and system operability. Supporting customers across the Asia Pacific, the Middle East and Africa McLaren Support features a highly skilled team of Engineers and Product Specialists. For more information about McLaren International contact sales@mclarenint.com or visit the www.mclarenint.com.

About MTech
Since 1993, MTech has developed and installed solutions to help hotels work smarter — not harder. The company serves more than 2,000 hotels in over 40 countries. Focused on improving guest service by improving efficiency, MTech offers HotSOS, PMWorks, REX and now Libra OnDemand. All MTech solutions today are enterprise level, SaaS solutions that offer maximum value with limited investment. MTech also provides consulting and training
services to help customers achieve maximum value from their investments. It serves its customers from data centers in Miami, Las Vegas and Hong Kong, and its company headquarters are in Miami. For more information on the company, please visit www.mtech.com.