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Dubai-Based InfoScape Technologies Brings Middle East Presence to MTech’s HotSOS and REX Products

by MTech 26. January 2010 04:29

InfoScape to help hotels in the region improve service and reduce operating costs with MTech technology Miami

January 26 2010 -- MTech has recently entered into a distribution agreement with Dubai-based InfoScape Technologies LLC to orchestrate the sales, marketing, installation and local technical support of its HotSOS and REX products hotels throughout the Middle East and North Africa (MENA) region.

Miami-based MTech is a leading provider of guest-response, asset protection and workflow automation solutions to hotels in nearly 50 countries, bringing significant cost savings and service improvements with HotSOS and REX. InfoScape is a leading provider of information and communications technologies to the hospitality industry in the Middle East and North African markets.

According to Luis Segredo, MTech president, the HotSOS and REX technology will take hotels in the MENA region “over the top” in providing a luxury experience. More importantly, it will provide cost savings opportunities at a time that the whole world is looking for them.

“This region of the world, particularly Dubai, houses many of our customers already, and is noted for having the best luxury hotels in the world,” Segredo said. “Having a regional presence through InfoScape will improve our ability to serve this growing market and our existing customers. We have the ability to make operations more efficient while improving service. Our current customers are achieving this but the whole region now needs assistance. InfoScape is key to making this happen.”

“With more than 50 years of combined experience in the management team, InfoScape knows what it takes to bring technology into this region,” said Vinod Philip, CEO of InfoScape. “We are proud to be a partner of MTech and know that we can really make a difference for the hotels in this market.”

About MTech

Since 1993, MTech has developed and installed solutions to help hotels work smarter – not harder. The company serves more than 1,800 hotels in nearly 50 countries. Focused on improving guest service by improving efficiency, MTech offers HotSOS, PMWorks, REX and now Libra OnDemand. All MTech solutions are enterprise level, SaaS solutions that offer maximum value with limited investment. MTech also provides consulting and training services to help customers achieve maximum value from their investments. It serves its customers from data centers in Miami, Las Vegas and Hong Kong and its company headquarters are Miami. For more information, please visit www.m-tech.com.

About InfoScape

Based in Dubai, InfoScape Technologies is a leading provider for innovative Information and Communication technologies to the Hospitality Industry in the Middle East & North African regions. It currently represents best of breed hospitality vendors in the region and offers the full bouquet of services that include consulting, marketing, implementation and after sales support for the products that it represents. InfoScape covers the region through a network of partners situated throughout the region for providing local support. For more information, please visit www.InfoScapeme.com.

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Montage Beverly Hills Among First to Benefit from MTech/MICROS OPERA Integration

by MTech 12. January 2010 12:06

 Linking MTech’s HotSOS with the MICROS OPERA PMS creates a seamless service-oriented architecture in which guest requests are quickly satisfied

BEVERLY HILLS, CALIF. — JANUARY 13, 2010 —Montage Beverly Hills, a luxury boutique hotel located near Southern California’s most celebrated neighborhood, is among the first to deploy a new level of integration from Miami-based MTech and MICROS Systems, Inc. that provides a seamless and data-redundancy-free solution to satisfy guest requests and expectations.

MTech is a leading developer of Software as a Service (SaaS) products aimed at improving service and efficiency for the hospitality industry. Its HotSOS (pronounced “hot sauce”) solution now integrates with the MICROS OPERA Property Management System (PMS) to provide a historic approach to moving guest data back and forth. The key, officials report, is in use of a unified system to avoid launching multiple hotel systems at once. HotSOS enables hotels to reduce costs while maximizing and streamlining guest-service processes, such as guest requests and incident tracking/reporting, rapid-response internal defect reporting, and preventive-maintenance workflows. MICROS is a leading provider of information technology solutions for the hospitality and specialty retail industries.

 “This allows hotels to have two ‘best-of-breed’ applications working as one and saves them the need to launch multiple applications at once,” said Luis Segredo, president and co-founder of MTech. “It provides instant, direct access (within OPERA from 10 different screens) to guest-request and -history information with no data replication. Hotel staff now can better anticipate guests’ needs, experiences and requests, and provide solutions to them before they arise.”

“MICROS OPERA is a robust PMS,” said Adam Jones, IT Manager at the 201-room Montage Beverly Hills. “It combines with more than 70 applications at the luxury property, including reservations system, rate-management system, and front- and back-office systems. The HotSOS/OPERA integration focuses on the total guest experience – from the front desk to rooms management to guest profiling.

“While OPERA is the heartbeat of the hotel, HotSOS listens to the guest, guestroom and front-desk,” Jones said. “The PMS stores a wealth of guest-history information while HotSOS has a complete record of special requests made by the guest during a stay. HotSOS listens to the guest history and expedites his or her needs to service staff via hand-held technology. The result is a robust profile on what the guest wants and needs.”

For example, if a guest prefers to have two or more pillows based on the history stored in OPERA, then HotSOS tells the staff to place the pillows prior to check-in, and likewise for any special amenities or preferred items. In the same fashion, special requests made by the guest during a stay and expedited through HotSOS are seamlessly sent to OPERA to paint a real-time picture of likes and preferences. “If a guest has had an engineering toilet-flush issue during his or her stay, then the integrated system alerts managers and staff of it and the issues are checked to avoid making the same mistake twice,” Jones said. “What you wind up having is not just the speedy solving of problems, but the elimination of them. And the upshot is a lot of repeat business.”

How HotSOS works

According to Segredo, HotSOS starts helping a hotel by interfacing with its PMS. On a daily basis the PMS provides a list of arrivals. HotSOS runs several checks to see if these guests have stayed at the property before and if they had requests. “If guests have special requests from prior stays, HotSOS sends those requests in arrival reports, or it can create service orders to fulfill the requests upon events like room assignment or check-in,” Segredo said. “These are then automatically sent to the appropriate department or individual who fulfills them. All of this occurs with the feed of data coming in from the PMS.”

The HotSOS system communicates directly with staff via hand-held technology -- an iPod or a cell phone, for example. It also relays back to the PMS key information in an instant when attendants log the completion of their task. According to Jones, who has worked with HotSOS at other hotels, the system is easy to use: “HotSOS is the cutting-edge technology in ticketing solutions to guest requests and needs. And it’s easy on the eyes – it uses icons and touch-screens to make it easy to use.

MTech also offers excellent training and support. “HotSOS divides tasks and is very robust for the topography of how you want to solve problems,” he said. “Tasks are sent out to managers and staff via a Blackberry [for example]. If a given staff member is closer to the problem, he or she solves it and logs the information into the system. It allows managers to expedite tasks from a computer screen.”

About Montage Hotels & Resorts

Montage Hotels & Resorts is a hotel and resort management company founded in 2002 by Alan Fuerstman. Designed to serve affluent travelers and homeowners, the company features an artistic collection of distinctive hotels, resorts and residences in stunning settings that offer comfortable elegance, a unique sense of place and spirit, impeccable hospitality and memorable culinary, spa and lifestyle experiences. Montage Laguna Beach, the company’s flagship oceanfront resort, opened in the vibrant arts community of Laguna Beach, California, in 2003. Montage Beverly Hills, the company’s second hotel, opened in Beverly Hills in 2008 and is the first Gold LEED certified hotel and residences in Southern California. Other properties under development include Montage Deer Valley® in Park City, Utah, scheduled to open in 2010, and an oceanfront resort and residences with championship golf course coming soon in Cabo San Lucas, Mexico. www.montagehotels.com.

About MTech

Since 1993, MTech has developed and installed solutions to help hotels work smarter — not harder. The company is on track to double its client base to more than 1,200 hotels this year with the introduction of HotSOS (pronounced “hot sauce”) — comprising a suite of Internet-enabled, enterprise-level quality and customer relationship management applications available on a subscription basis. The company’s Espresso! client server/site-based quality management software suite and PM-Works Internet-based preventive maintenance-centric solution (also integrated as a subset of HotSOS) have been market leaders for more than a decade. MTech’s solutions are uniquely positioned and proven to help hotels improve communications, increase productivity, and maximize guest satisfaction. Unique telephone, email and alphanumeric paging interfaces improve overall workflow and communication between departments and streamline data collection and dispatching processes. Production, sales, pre-installation, and ongoing world-class service and support are provided from the company’s headquarters in Miami. For more information on the company, please visit www.m-tech.com.

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MTech has successfully completed the Motorola Enterprise Mobility Validated program for HotSOS2GO

by MTech 20. November 2009 10:39

The Motorola Enterprise Mobility Validated program is a benefit offered to members of the Partner Select program and certain Motorola customers that entitle them to co-test their integrated solution. This validation test assures customers of high quality and system interoperability.

Members of the Motorola Solution Center work with a partner to validate partner’s integrated end-to-end solution using Motorola (formerly Symbol) products including mobile devices, wireless infrastructure, RFID, scanners and mobility management software. Detailed test cases are constructed to exercise the intended functionality under a variety of customer usage scenarios.

Upon successfully completing the test objectives, the partner’s solution is granted the Enterprise Mobility Validated solution logo

With HotSOS, hotel groups and management companies can analyze operations across multiple properties. At the customer level, an arrivals report at one property can show what issues arriving guests have had at this and other affiliated hotels. HotSOS also opens the door to creating incident orders at corporate call centers that are to be resolved at the property level, so you have two solutions in one.

Testing was performed at the Motorola Solution Center located in Holtsville, NY on August 13-14 2009.

In order for HotSOS to be considered a Motorola Enterprise Mobility Validated solution, each of the following areas of the mobile application were tested, and found to perform as documented.

• Mobile Software Installation - The defined software installation procedure was tested.

• Application Features - Typical daily usage scenarios given in the user guide were tested.

• Mobility - Data entered on the mobile device was preserved when network connectivity was lost or interrupted.

• Mobile Software Removal - The software was removed using the Remove Programs application provided by windows mobile

The validation demonstrated that HotSOS2GO performed as expected on the Motorola MC35, MC70, and MC55 mobile devices.

MTech has completed the Motorola Enterprise Mobility Validated testing program and is awarded the use of Motorola Enterprise Mobility Validated Logos for HotSOS.

 

About Motorola

Motorola is known around the world for innovation in communications. The company develops technologies, products and services that make mobile experiences possible. Our portfolio includes communications infrastructure, enterprise mobility solutions, digital set-tops, cable modems, mobile devices and Bluetooth accessories. Motorola is committed to delivering next generation communication solutions to people, businesses and governments. A Fortune 100 company with global presence and impact, Motorola (NYSE: News) had sales of US $30.1 billion in 2008. For more information, please visit www.motorola.com

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