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The Votes Are In: Gogobot's Community of In-the-Know Travelers Reveal Its List of the Best Hotels and Best Destinations of 2012

by MTech 30. November 2012 07:46

The Gogobot Travelers' Favorite Awards, determined by users and their friends, name San Francisco & Las Vegas' Cosmopolitan among the best destinations and hotels


SAN FRANCISCO, Nov. 29, 2012 /PRNewswire/ -- Gogobot (http://www.gogobot.com), a global community of in-the-know travelers sharing insider tips on the world's best destinations, announces the first Gogobot Travelers' Favorite Awards, a newly unveiled honor determined by the votes and recommendations of Gogobot's 2.5 million users, their friends and like-minded travelers in their network. From more than 60,000 places visited, Gogobot users selected San Francisco as the best travel destination in the world and The Cosmopolitan of Las Vegas as the world's best hotel.

While San Francisco, long a tourism draw since its Barbary Coast days, has been a favorite destination for more than a century, The Cosmopolitan is a relative newby in a list adorned with such venerable draws as Paris' Hotel Ritz or London's Soho Hotel. Gogobot users hailed the two-year-old, 2,995-room Vegas complex for its "terrace suites with wraparound views," "sexy interior" and its Chandelier Bar, where "you don't have to be a millionaire to feel like one." Other selections to make the Top 100 hotels list included The Fairmont San Francisco, Burj Al Arab in Dubai, Hotel del Coronado in Coronado, Calif., and the Peninsula Hong Kong. (Expanded lists below). Joining San Francisco in The Travelers' Favorite Awards for destinations were such locales as London, Paris, Barcelona and Rome.

The news of the Gogobot Travelers' Favorite Awards is the first in a series of announcements that over the next few months will recognize the best destinations, restaurants, hotels and attractions according to Gogobot's fiercely passionate user base of more than 2.5 million avid travelers. 

"Gogobot users, who have visited more than 60,000 destinations, are as knowledgeable as they are passionate about travel, making them a reliable source for all things travel related, whether it's an amazing brunch spot or the best hotel in the world," said Gogobot CEO and co-founder Travis Katz. "Their choice of The Cosmopolitan is no surprise, even for such a new hotel that almost didn't happen because of early investment constraints. But here they are today, picked by the travelers on Gogobot, who are as eager to conveniently connect, share, plan and book all in one place as they are to enjoy the hottest, most stylish accommodations in Vegas."

Gogobot Travelers' Favorite Awards winners

World's Best Hotels
 1.The Cosmopolitan of Las Vegas, U.S.
2.The Fairmont San Francisco, U.S.
3.Burj Al Arab, Dubai, United Arab Emirates
4.Hotel del Coronado, Coronado, U.S.
5.The Peninsula Hong Kong, China   
6.Halekulani, Honolulu, U.S.
7.Wynn Las Vegas, U.S.        
8.Hotel Ritz, Paris, France     
9.The Soho Hotel, London, UK
10.Westin Maui Resort And Spa, Lahaina, U.S.
11.Fontainebleau, Miami Beach, U.S.
12.Taj Mahal Palace & Tower, Mumbai, India
13.Makati Shangri-La Manila, Makati, Philippines
14.The Atlantis Paradise Island, Nassau, Bahamas
15.Montage Laguna Beach, U.S.

See the full list:  The World's Best Hotels - 2012

For high-resolution images of the world's best hotels

Best Hotels in North America
1.The Cosmopolitan of Las Vegas, Nevada  
2.The Fairmont San Francisco, California
3.Hotel del Coronado, Coronado, California
4.Halekulani, Honolulu, Hawaii
5.Wynn Las Vegas, Nevada  
6.Westin Maui Resort And Spa, Lahaina, Hawaii
7.Fontainebleau Miami Beach, Florida         
8.Montage Laguna Beach, California
9.Beverly Wilshire Beverly Hills (A Four Seasons Hotel), California
10.Dream Downtown Hotel, Manhattan, New York
11.McMenamins Kennedy School, Portland, Oregon
12.The Ritz Carlton, Half Moon Bay, California,
13.Enchantment Resort and Mii Amo Spa, Sedona, Arizona
14.Baltimore Marriott Waterfront, Maryland
15.Ace Hotel and Swim Club, Palm Springs, California        

See the full list:  The Best Hotels in North America - 2012

Top Destinations
 1.San Francisco, U.S.
2.London, UK
3.Paris, France
4.Barcelona, Spain
5.Rome, Italy
6.Las Vegas, U.S.
7.Chicago, U.S.
8.New York City, U.S.
9.San Diego, U.S.
10.Hong Kong, China
11.Venice, Italy
12.Madrid, Spain
13.Berlin, Germany
14.Austin, U.S.
15.Prague, Czech Republic

See the full list:  Top Destinations

About Gogobot

Gogobot is the leading travel planning service built on reviews and photos from real people, using real identities. Launched in November 2010 and named one of Time magazine's 50 Best Websites of 2011, Gogobot is putting the trust back into planning travel online. By allowing people to tap into their personal networks on Facebook, Foursquare and Twitter for personal advice and browse reviews and photos from real travelers using their real identities, Gogobot has helped millions of people create, share and enjoy extraordinary travel experiences. Gogobot works with global partners - including Expedia, Hotels.com, Kayak, Priceline and OpenTable - that enable users to book their travel directly from the site. Gogobot is available on the web, iPhone, iPad and iPod Touch. Whether you are seeking advice on the best hotels in Las Vegas, tips for visiting Walt Disney World or reviews of things to do in New York City, Gogobot offers advice you can trust from people like you. For more information, go to http://www.gogobot.com.


‘Haute’ technology - Sofitel Sydney Wentworth says ‘Bonjour’ to HotSOS

by MTech 25. September 2012 04:39

Sydney, Tuesday 25, September 2012 – Sofitel Sydney Wentworth hotel has made a high tech investment to enhance its distinctive French influenced hospitality, contracting McLaren Technologies to install the industry leading Hotel Service Optimization System, HotSOS, from global solutions provider, MTech.

A flagship property within the worldwide Sofitel Luxury Hotels portfolio, the Sofitel Wentworth Sydney is renowned for its contemporary elegance and iconic heritage-listed architecture. Sofitel Sydney Wentworth’s General Manager, Ian Alexandre, said he selected McLaren Technologies to help find a solution for his front and back-of-house teams to communicate more efficiently and effectively, with guest satisfaction the top priority.

“As a modern hotelier I recognise that the future of extending impeccable and ‘time-honoured’ service is no longer in the hands of a front desk manager or concierge alone.

“To provide cutting-edge service, a hotel must invest in an equally outstanding and reliable technology infrastructure to support the intricate hotel microcosm. Accurate and timely information sharing between departments and staff is where HotSOS will really prove its value time and time again.”

HotSOS is the industry’s most advanced guest tracking solution. An automated preventive maintenance and task management system, HotSOS improves service order and guest request resolution, ensuring optimal service in line with Sofitel Sydney Wentworth’s luxury hospitality standards.

McLaren Technologies Managing Director, Matthew White, said, “HotSOS is ideal for hotels like Sofitel Sydney Wentworth looking to automate, streamline and update their internal task management network.”

“The team at Sofitel are focused on delivering a superior guest experience and understand that modern technology has an important place in the process. Support from a fresh and user-friendly guest tracking solution like HotSOS is priceless when taken in context of guest feedback and preventative maintenance.”

About McLaren Technologies Asia Pacific Pte Ltd.
McLaren, headquartered out of Singapore and Sydney, Australia is one of the Asia Pacific’s leading providers of SaaS based technology solutions for hotels, resorts and visitor based environments.  McLaren delivers a range of “best of breed” SaaS products, solutions and services from the world’s foremost providers of hospitality technology. McLaren’s customers span the world’s leading hotel companies including the InterContinental Hotel Group, Starwood Hotels and Resorts, Hilton Worldwide, Accor Hospitality, MGM, Four Seasons, Peninsula, the Mandarin Oriental Hotel Group and Hyatt Hotels and Resorts. McLaren is the leader in delivering 100% customer satisfaction, application usage and system operability.   Supporting customers across the Asia Pacific, the Middle East and Africa McLaren support features a highly skilled team of Engineers and Product Specialists. For more information about McLaren contact sales@mclarenint.com or visit the www.mclarenint.com.       

About MTech
Since 1993, MTech has developed and installed technology solutions to help hotels work smarter — not harder. A division of Newmarket® International, Inc., MTech serves more than 2,300 hotels in 61 countries. Focused on improving guest services by enhancing operational efficiencies, MTech offers HotSOS, PMWorks, REX and Libra OnDemand. Today, MTech products are enterprise level, SaaS solutions that deliver maximum value with limited investment. MTech also provides consulting and training services to help customers increase revenue, lower costs, and improve customer and guest satisfaction. MTech serves its customers from data centers in Manassas, VA, Hong Kong, HK, and Miami, FL where the company headquarters is located. For more information, please visit www.m-tech.com. For more information on Newmarket International, please visit www.newmarketinc.com.

About Sofitel Sydney Wentworth

Sofitel is the only French luxury hotel brand with a presence on five continents with 120 addresses, in almost 40 countries (more than 30,000 rooms). Sofitel offers contemporary hotels and resorts adapted to today’s more demanding and more versatile consumers who expect and appreciate beauty, quality and excellence. Sofitel Sydney Wentworth is the flagship for the brand in Australia, offering a genuine experience of the French “art de vivre” for both business and leisure guests. Located on Phillip Street in the CBD, the hotel is also close to high street shopping, and a short walk to the NSW Art Gallery, the Rocks and Circular Quay. For more information, visit www.sofitelsydney.com.au


Prioritizing Critical Communication for Greater Guest Satisfaction : Integration of Zipit’s Messaging Solution with HotSOS Makes it Happen

by MTech 11. September 2012 04:17

Greenville, SC - September 11, 2012 - Critical Communication is defined as anything that is important to run your business.  Zipit Wireless and MTech have created a seamless integration between their Enterprise Critical Messaging Solution and HotSOS (Hotel Service Optimization) solution enabling no-compromise handling of critical messaging, with unparalleled tracking and accountability.

This new critical messaging solution and integration allows for hospitality professionals and hoteliers to ensure that all mobile communication is delivered, normally within seconds, and with the required level of accountability, anywhere at the facility.  The combination of HotSOS with Zipit’s critical messaging solution ensures that the message gets delivered so that guest experience is elevated to an entirely new level. The ability of the Zipit Now device to dynamically switch between internal wireless (Wi-Fi) to the Verizon Wireless 3G nationwide cellular data network, at price points typical of inexpensive and unreliable pagers, enables hospitality  professionals to be available anywhere inside and outside of the facility and maintain coverage for all messaging needs.

Verified and No compromise communication

HotSOS customers prioritize work orders to specific teams or specific tasks. The Zipit solution maintains the priority of the message as set by HotSOS and notifies the user using Zipit’s prioritized paging capability to ensure that the most critical messages get the attention they need.   The Zipit solution also forces confirmation of the high priority message, removing any doubt the staff will receive and act on the critical message.  Responses are also dictated using the Zipit solution to minimize any discrepancy in work orders.

Given that the Zipit solution is also a two-way secure texting platform, a hotel or resort's staff is free to discreetly communicate with each other to increase guest satisfaction and productivity as well.   The discreet texting enables property managers to eliminate the noise generated by their staff typically associated with push to talk devices.  An additional benefit is that since all messages and critical alerts are confidentially kept in the cloud, hotel or resort management can verify compliance and investigate any discrepancies on tasks not completed as expected.  The combination of these features enables teams to make quick critical decisions and collaborate with other team members anywhere.   Frank Greer, CEO of Zipit Wireless, said, “Our customers have asked for a critical messaging solution that is easy to use and resolves in-building coverage issues.  Our seamless integration with HotSOS brings two-way communications to a hotel environment where other traditional solutions have failed for connectivity reasons. ”

NOTHING to Install!

For single and multi-property owners alike, Zipit's cloud-based infrastructure provides the ability to manage properties individually or in a consolidated environment. Owners can choose how to manage communication across the properties and do it without the capital cost and on-going maintenance of onsite server deployments.   With the VoIP feature, the Zipit Now device can also leverage existing internal PBX solutions to provide cost effective Voice capability while on the hotel property.
Best of all, the interface between HotSOS and the Zipit solution is direct so there is no other software or middleware to buy. Luis Segredo, President of MTech, said “Zipit is a great purpose built solution for critical messaging, and we welcome them to the family of device options.”

HotSOS and Zipit’s Critical Messaging solution In Action


•    Ability to differentiate alerts based on priority (emergency situations are prioritized as required with forced accountability)

•    Secure two-way data communication that decreases call-to-action, inefficiencies and loud noises

•    Leverages internal Wi-Fi and cellular infrastructure to provide seamless connectivity throughout the hotel or resort facility, inside or out

•    Dictate responses (i.e. stopped orders can only be started again but not completed)

•    Improved Mobility, Responsiveness, and Guest Satisfaction using discreet, and accountable communications

•    Cost effective, with none of the unreliability and uncertainty of traditional pagers or coverage issues of standard devices


•    Supports either Internal Wireless (802.11B/G) Network Infrastructure or Verizon 3G nationwide cellular network

•    Zipit Now device and/or Zipit Confirm mobile application

•    HotSOS email Module


About Zipit Wireless

Zipit Wireless ("Zipit") a leader in innovative communications and M2M solutions focuses on delivering fully connected, wireless solutions that use the company's unique strengths in wireless connectivity, user-friendly device software, and cloud-based infrastructure to access IP services.  The patented technology created by Zipit has been shipping in Zipit branded and top tier branded solutions since 2004 - enabling people to connect to people and their personalized Internet content.  For more information on Zipit Wireless and our products, please visit www.zipitwireless.com.

About MTech

MTech, a division of Newmarket International has developed and installed solutions to help hotels work smarter — not harder since 1993. The company serves more than 2,300 hotels in over 61 countries.  Focused on improving guest service by improving efficiency, MTech offers HotSOS, PMWorks, REX, SOSuite and Libra OnDemand. All MTech solutions today are enterprise level, SaaS solutions that offer maximum value with limited investment.  MTech also provides consulting and training services to help customers achieve maximum value from their investments.  It serves its customers from data centers in Miami, Virginia and Hong Kong, and its company headquarters are in Miami. For more information on the company, please visit www.m-tech.com. For more information on Newmarket International, please visit www.newmarketinc.com


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